HASNAA's CV
Profile summary
Experienced Front Desk Receptionist with over 11 years of professional background spanning reception, administrative support, and event coordination. Fluent in Arabic, English, and French, applying multilingual communication across customer service and office operations. Skilled in managing front office transitions, handling petty cash, tracking office supplies, and resolving customer inquiries efficiently. Committed to maintaining high standards of service and operational organization.
Career highlights
Front Office Supervision: Front Office Supervisor at Provis communicated shift information via the logbook and resolved customer issues efficiently to maintain service quality.
Reception and Administration: Receptionist and Administrative Assistant at Cofely Besix welcomed visitors, managed office supplies, handled petty cash, and prepared timesheets and payroll.
Event Coordination: Event Coordinator at Royal Catering supervised big events and VVIP occasions while organizing staff for serving and presenting company services.
Patient Scheduling and Records: Receptionist at Echos Int checked patients in and out, filed test results, stocked medical consulting rooms, and scheduled patient appointments.
Key skills
Professional experience
Directed front office shift operations and communication handovers through the designated desk logbook to maintain continuity across transitions. Managed administrative workflows to support daily floor operations and team alignment.
- Resolved customer issues, complaints, and problems quickly and efficiently to maintain quality service standards.
- Provided customer service to ensure guest satisfaction during desk interactions.
- Maintained administrative records and completed paperwork to support front desk functions.
Managed archive operations, overseeing document classification and file organization across department records. Handled record creation and maintained physical and digital filing systems.
- Kept records of document filed and created new records as necessary.
- Performed general office document tasks to file records, such as typing and sorting.
Managed front office operations and visitor communications while providing administrative support for facility management and executive staff. Coordinated office supplies, meeting preparation, and building management requests across the facility.
- Processed timesheets and handled petty cash floats and expenses using the Horizon system.
- Managed payroll, HR, and staffing inquiries alongside routine administrative duties.
- Tracked and followed up on office maintenance issues with building management.
Supervised special occasions and VVIP events while organizing staff deployment for service execution and maintaining client communication standards.
- Organized all staff members for serving operations during high-profile events.
- Presented company products and services to guests to deliver customer service.
- Managed visitor reception and hosted guests for centre events.
- Filing medical test results and coordinating internal technical and business teams.
Education
Languages
Arabic · Professional
English · Professional
French · Professional